Terms and Conditions.

1. Introduction

These terms are between you and Karv Web Education Solutions Ltd, trading as Karv Training ("we", "our", "us"). Part A applies to use of karvtraining.com (the "Site"). Part B applies to training services you book with us. Part C is the Data Processing Schedule that applies where we process personal data of your staff on your behalf in delivering training. If you do not agree to these terms, please do not use the Site or book our services.

2. Use of the Site

You agree to use the Site for lawful purposes only and in a way that does not infringe the rights of, or restrict the use of the Site by, anyone else.

The Site provides general information about the EU AI Act and about our services. It is not legal advice. Nothing on the Site, and nothing in our training, is a guarantee that your organisation is or will be compliant with any law. Enforcement of the AI Act is proportionate and case by case, and how it applies to you depends on your systems, your sector and your regulator.

3. Intellectual property in the Site

All content on the Site, including text, graphics, logos and images, is owned by us or our licensors. You may view and print pages for your own internal use. You may not copy, modify, distribute or create derivative works from Site content without our written consent. Logos of organisations we have delivered training to belong to those organisations and are shown only to state that fact.

4. Booking and scope

A booking is confirmed when we have agreed the date, format, tier and price in writing and you have accepted a written proposal or purchase order. What each tier includes is described on the Site and in the proposal at the time of booking; the proposal prevails where the two differ.

Delivery is live, online or in person in Ireland, on the date and for the duration agreed. In-person delivery assumes you provide a suitable room and any audio-visual equipment described in the proposal.

5. Fees and payment

Prices are quoted on application and stated in the proposal exclusive of VAT, which is added at the applicable rate. Unless the proposal says otherwise, invoices are payable within 30 days of the invoice date. Reasonable travel and accommodation costs for in-person delivery outside County Louth are charged at cost and agreed in advance.

6. Rescheduling and cancellation

You may reschedule a confirmed session once without charge on at least ten working days' notice. Cancellation on fewer than ten working days' notice incurs 50 percent of the agreed fee; cancellation on fewer than three working days' notice, or non-attendance, incurs the full fee. If we have to cancel, we will offer an alternative date or a full refund of any amount paid for that session.

7. Your responsibilities

You will provide, in reasonable time, the information we need to calibrate the session: which AI systems your organisation uses, which roles use them, and who will attend. You are responsible for the accuracy of that information and for ensuring attendees are available for the full session. The quality of the training record depends on it.

8. What you receive and who owns it

On completion you receive the deliverables for your tier, including the training record and attendance log. Those documents are yours to keep and use as your organisation's own record. Our slides, exercises, templates and other training materials remain our intellectual property. We grant you a non-exclusive licence to use them internally for the purpose of the training; you may not resell them or deliver them to third parties.

We do not issue certificates of compliance and we do not test attendees, because Article 4 of the AI Act requires neither. Any certificate of attendance we provide records attendance only.

9. Our obligations and what we do not warrant

We will deliver the training with reasonable skill and care, calibrated to the information you give us, and consistent with the European Commission's published guidance on AI literacy as it stands at the date of delivery.

We are trainers, not a regulator and not your legal adviser. We do not warrant that attending our training makes your organisation compliant with the AI Act or any other law, that any regulator will accept your record, or that you are immune from enforcement. We are not endorsed, approved or accredited by the European Commission or any authority, and we do not claim to be.

10. Confidentiality

Each of us will keep confidential any non-public information received from the other in connection with the services, including your tool inventory and anything said in the room, and use it only to deliver or receive the services, except where disclosure is required by law.

11. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, loss of profit, or any regulatory fine or penalty imposed on you, and our total liability arising out of or in connection with the services is limited to the fees you paid to us for the engagement giving rise to the claim.

12. Governing law

These terms are governed by the laws of Ireland. Any dispute is subject to the exclusive jurisdiction of the courts of Ireland.

13. Changes to these terms

We may update these terms from time to time. Changes are posted on this page with a new effective date. The version in force when you booked continues to govern that booking.

14. Scope of processing

In delivering training we process personal data of your attendees: names, job roles, email addresses where provided, attendance, and notes recorded for the training record. For that data you are the controller and we are the processor under the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018. This Part is the agreement required by Article 28 GDPR. It does not apply to your own contact and billing data, which we process as a controller under our Privacy Policy.

We process attendee data only on your documented instructions, which are these terms and the proposal, for the duration of the engagement and the retention period in section 18.

15. Sub-processors

You authorise the following sub-processors, which are the only third parties that store or process attendee data on our behalf: Vercel (website hosting) and Google Workspace (email, documents and file storage for the training record). We will notify you before adding or replacing a sub-processor and give you the opportunity to object on reasonable data-protection grounds. Where a sub-processor transfers data outside the EEA, the transfer is protected by an adequacy decision or Standard Contractual Clauses.

Video conferencing for online delivery is run on the platform agreed in the proposal. Where you host the session on your own platform, that platform is your processor, not ours.

16. Security and confidentiality of personnel

We implement appropriate technical and organisational measures, including encryption in transit and at rest, access limited to the two trainers, and two-factor authentication on every account that holds attendee data. Both trainers are bound by a duty of confidentiality.

17. Assistance, data subject rights and breaches

We will assist you, taking into account the nature of the processing, in responding to attendees exercising their rights and in meeting your obligations on security and breach notification. If an attendee contacts us directly about data we hold on your behalf, we will refer the request to you. We will notify you without undue delay after becoming aware of a personal data breach affecting attendee data.

18. Retention, return and erasure

We keep a copy of the training record and attendance log for six years from delivery, or for the shorter or longer period you instruct in writing, so that you can obtain a copy if yours is lost. On written request at any time we will provide an export and erase our copy, except where the law requires us to keep it. Erased data may persist in encrypted backups until those expire in the ordinary course.

19. Audit

On written request, no more than once a year unless a breach or a supervisory authority requires otherwise, we will make available the information reasonably necessary to demonstrate compliance with this Part.

20. Contact

Karv Web Education Solutions Ltd, trading as Karv Training. hello@karvtraining.com.